Coming soonFor home services, salons and anyone who books appointments
FrontLark runs your front office: phone, website, forms and payments, with a sharp assistant built in. It answers, books and gets you paid while you’re on the job.
One front office, four ways in
Scroll to follow one day at Summit Heating & Air, from the first call to the last payment. Or jump to a product.
PhoneIt starts with a call.
Step 1, 2:41 PM
Your crew gets first dibs. Mike, Dana and the office all ring at once for twelve seconds.
Step 2, 0:12
Everyone’s on a job. It answers in your company’s name with one goal: book the work.
Step 3, 0:40
Returning customer, AC not cooling, wants tomorrow. Her address and last service are up before she finishes the sentence.
Step 4, 1:52
Sarah asks about pricing. It’s not allowed to quote, so it keeps her on the line and pings you.
Step 5, 2:05
No hold music. No “can you repeat that.” It introduces you and you pick up mid-conversation.
Step 6, 2:40
Answer the question, tap Hand Off, hang up. FrontLark finishes the booking.
Step 7, 4:12
Sarah gets a confirmation text. You get a summary on your phone.
WebsiteNext, the customers who never call.
Step 1, Same day
Services, service area, hours. The same answers you already gave the phone, so your site is ready too.
Step 2, Five minutes later
A fast, clean site with your services, your area and your real reviews. Change any word you like.
Step 3, Tuesday, 3:12 PM
Book online shows the open slots on your real calendar. No back-and-forth.
Step 4, Tuesday, 11:04 PM
The assistant that answers your phone also answers website chat, with the same rules.
Step 5, Wednesday, 7:00 AM
Web bookings and chats show up next to your calls, on each customer’s record.
FormsThen the paperwork.
Step 1, Next morning, 6:48 AM
Service requests, intake questionnaires, liability waivers, photos. On your FrontLark site, and soon embedded in the one you have.
Step 2, 6:48 AM
It pulls out the problem, how urgent it is and what the job might be worth.
Step 3, 6:50 AM
A quick text fills in the gaps, so nobody plays phone tag at lunch.
Step 4, 6:53 AM
Leaks, no heat, no cooling. It follows your escalation rules, same as on the phone.
Step 5, 7:05 AM
FrontLark texts the intake form and liability waiver. John signs on his phone, so Mike isn’t chasing signatures in the garage.
Step 6, 7:06 AM
Request, photos, texts, signed waiver and the job live on one record. Nobody retypes anything.
PaymentsAnd finally, getting paid.
Step 1, Next day, 10:41 AM
Remember her call? FrontLark starts the invoice from that booking and the call notes. Add the part, done.
Step 2, 10:42 AM
Cards and phone wallets, taken in the driveway. No extra hardware on the truck.
Step 3, 10:42 AM
The receipt goes out by text and the job is marked paid.
Step 4, 10:43 AM
A thank-you text with your review link, and an offer to book the next tune-up.
Step 5, 6:00 PM
Collected, outstanding and who still owes you, without opening a spreadsheet.
Outcome: job booked for tomorrow at 9:30 AM, AC diagnostic, confirmation texted.
The office behind all four
Every call, booking, form and payment lands on the same schedule and customer record, and the follow-ups send themselves.
Drive time, buffers, vans and chairs, processing gaps. FrontLark only offers times that actually fit.
Calls, texts, forms, photos and payments in one place.
Sarah Mitchell
Since 2023 · $1,284 lifetime
Reminders, no-shows, reviews and win-backs. Start from a recipe.
Time for your fall tune-up! Thu at 9:30 is open. Reply YES to book.
22 sent · 9 rebookedRevenue, bookings, no-shows and how full everyone’s day is.
Every product shares the same customers, calendar and rules. Here’s Sarah’s year with Summit.
Sarah searches for AC repair, lands on your site and books a diagnostic for Tuesday.
FrontLark answers, sees her booking and moves it up a day.
Tap to pay on your phone. Receipt and review request go out by text.
Her tune-up intake form arrives already filled in with her address and unit. She signs the waiver in a tap.
The phone app
Every tech and stylist gets the app. See today’s jobs, text customers from the business number, get signatures and take payment on the spot.
Coming soon
Today
4
Jobs
$495
Collected
1:00
Next
AC diagnosticPaid
Sarah Mitchell · 8:00 AM
Furnace repairNext
Dana Ruiz · 1:00 PM · 210 Elm St
1 form waiting · Liability waiver
Example: Summit Heating & Air, one month
Calls and bookings work the same day. Carriers take 1–3 weeks to approve texting, and Stripe may ask for ID before your first payout. FrontLark handles both in the background.
Home services, beauty or something else. Your pipeline, forms and reminders are set up to match.
Lengths, prices and who does what. We start the list from your website.
A local number and a live site today. Keep your own number or domain if you have one.
One set of business details registers you for texting and payments.
